How can we help?

Questions

Where is my data?

On your iPhone, in Max HP’s own storage, and in your device backup if you use one. Weigh‑ins, waist measurements and symptoms can also go to Apple Health. There’s no account.

What is a dose step?

Every stretch of time on one dose. Max HP groups your doses, weigh‑ins and check‑ins by step so you can see what each one did.

Why doesn’t Max HP convert units to milligrams?

Compounded vials differ. Max HP saves exactly what you enter, as your prescription states it, and never calculates one from the other.

I missed a dose. What now?

Max HP doesn’t give dosing advice. Your Medication Guide explains missed doses, and your prescriber or pharmacist can help.

How do I move to a new phone?

Save an archive in Settings › Your data, then restore it on the new iPhone. A device backup also carries Max HP across.

How do I restore Pro?

Settings › Max HP Pro › Restore purchases, signed in with the Apple Account you bought it with.

How do I cancel Pro?

Settings › Max HP Pro › Manage, or in your Apple Account’s subscriptions.

I have an offer code.

Settings › Max HP Pro › Redeem a code.

Is the level curve my blood level?

No. It’s an illustration from published averages, to show the shape of a week. It isn’t measured from you.

Medical questions

Max HP describes what you logged. It doesn’t give medical or dosing advice: your prescriber decides your dose. If you feel unwell, contact your prescriber, and in an emergency call your local emergency number.